It's how you train puppies, and it's how you train people
ClickerSolutions is dedicated to teaching training and management techniques which are understandable and reinforcing to both human and animal.
Karen Pryor's "Don't Shoot The Dog" changed my life. What works with animals works with humans and I find myself far less stressed because I am able to find operant solutions to everyday problems.
One of the nurses was overworked and treating her patients curtly. I could have verbally leash popped her for rushing the patient, who happened to be MY husband. But I chose instead to find an operant solution so that I could get the behaviors I wanted.
Hats off to Steve Finkel who told me this was true.